Customer Service: Our Policies

The Toy Bench guarantees your satisfaction with all of your purchases. That’s why we offer a “30-day, no questions asked, money-back guarantee” on all orders.

If you would like to return or exchange an item for any reason, please call (512) 990-2268 or send an email to within 30 days of purchase to let us know about it.

We cannot accept returns or exchanges unless we have been contacted either by phone or email.

After receiving an acknlowledgement from us, please enclose a copy of your original invoice if possible and send it, along with your product(s) for return or exchange, via UPS or insured mail to:

The Toy Bench
217 Settler’s Valley Drive
Pflugerville, TX 78660-4726

Please return your merchandise in the original packaging. Once we receive your returned merchandise, you will be sent a refund check or you will be sent a replacement item, if possible. We do not charge a re-stocking fee for returned merchandise. Please note that shipping will not be refunded on returns.

Additionally, The Toy Bench cannot be responsible for returns that are lost or damaged during transit.

If an item is damaged in shipping or it is defective, email us at or give us a call at (512) 990-2268 (Monday through Friday, 9:00 am–5:00 pm CST). Please enclose a copy of your original invoice and send it, along with your damaged in transit or defective product(s) for return or exchange, via UPS or insured mail to:

The Toy Bench
217 Settler’s Valley Drive
Pflugerville, TX 78660-4726

Please return your merchandise in the original packaging. After receiving back your damaged item, your replacement will be shipped immediately.

If you decide to cancel your order, please note that there is a standard 10% fee on cancelled orders.

All transactions are in U.S. dollars (USD). We can currently only accept online credit card orders from the 50 United States.

For international orders, please email us at for additional information regarding placing an international order.

At this time, we ship to the 50 United States; Canada; U.K. (England); Australia; Japan; and New Zealand.

(Please check with your country's Customs Office to see if you will be responsible for additional import fees into your country from the USA.)

We accept Mastercard, Visa, Discover and American Express. You are also welcome to call us at (512) 990-2268 (Monday through Friday, 9:00 am–5:00 pm CST) to place your order. If we are not available to take your call, we will do our best to contact you as soon as is possible.

We accept personal checks and money orders. (Merchandise will be shipped as soon as your personal check clears the bank.) To place an order, please phone (512) 990-2268. If we are not available to take your call, we will return your call and take your order over the phone; calculate shipping costs and sales tax (if applicable); and issue you an order number. Then please send your check or money order, along with the order number to:

The Toy Bench
217 Settlers Valley Drive
Pflugerville, TX 78660-4726

Layaway plans are available for orders greater than $100.00. Two possible available options are as follows: 1) upon your authorization, we would charge a pre-determined amount for your purchase each month automatically to your VISA, MasterCard, Discover or American Express charge card on the same date, or 2) you may send a series of personal checks or money orders instead of using a charge card. Please either email us at or give us a call at (512) 990-2268 (Monday through Friday, 9:00 am–5:00 pm CST), and we can work out a custom layaway plan that fits your needs.

Please note that there is a 20% cancellation fee on cancelled layaways.

We are more than happy to special order a collectible item for our customers if we currently do not have it in stock, and it is available from the manufacturer. We do require a 20% down payment prior to the special order being processed.

Since our business operates in the state of Texas, we are required to charge sales tax on all orders placed in Texas. The Toy Bench does not benefit from the collection of sales tax, and we remit all taxes collected directly to the appropriate taxing jurisdiction.

The appropriate Texas sales tax amount (7.75%) will be displayed on the check-out section of our site.

Comodo’s Instant SSL Pro Certificate secures our web site. What this means is that all of your confidential data is encrypted using 128-bit SSL (Secure Sockets Layer) protocol for transaction security between your browser and our server. Click here to view our Comodo Seal SSL certification information.

Beacon’s Glow Collectibles uses a certificate as part of a system for securing online transactions. (In addition, we use 128-bit SSL (Secure Sockets Layer) encryption to ensure the integrity of your credit card information. Additional information can be found regarding SSL under the “Security Policy” section).

The Toy Bench assures you that both your personal and credit card information are secure at all times. For example, you will notice that after you add an item to your Shopping Cart and enter your Shopping Cart, the status bar on your browser changes from http:// to https://. This ensures that the security certificate has been activated. (Your browser may display an alert that you are about to view pages over a secure connection.)

Also, note the secure site icon located in the lower right portion of your browser screen when accessing your Shopping Cart on The Toy Bench. (The lock is closed, and, therefore, you can check that our site’s certificate is current and accurate.)



This certificate is proof of any site's identity. When double clicking the locked icon, the name following Issued to should match the site you are on. In other words, when you click the lock icon on any thetoybench.com Shopping Cart page, you can match the Issued to domain name (www.thetoybench.com) to the Web site domain name in the address bar (also www.thetoybench.com). (Please see attached screenshot for example).

We respect your right to privacy. Your ability to make informed choices about the use of your information is very important to us. That is why your email address, credit card details, phone number and other information is strictly guarded for privacy and will never be compromised.

Automatic information provided to us from you is done through cookies. Cookies are small alphanumeric identifier files that store information. They enable our system to recognize your browser and to provide important features that personalize our site to make your shopping faster and easier. (e.g., cookies store your cart information between your visits.)

You can prevent your browser from accepting cookies by changing your browser settings, but doing so will make you re-enter your information each time you shop at The Toy Bench. In order to take full advantage of all of the features built into our website, we recommend that you allow your browser to accept cookies.

You do not have to register at our site to place an order, but ordering is much simpler when you are registered. Choosing a login name and password will allow you to update your personal information at any time in the future. When you log on with your password, your name, address and other contact information will automatically be entered into the correct spaces of your order form.